TronscannerIronWallet security FAQ: how to keep your crypto safe and fix common issues
IronWallet is a non-custodial, multi-chain wallet: your keys on your own device, and no company holds them for you. That design gives you full control, and it also puts you in charge of your own security. This FAQ covers the habits that keep your wallet safe and the fixes for the questions new users ask most often, from a missing balance to a wallet you need to restore.
This article is for informational purposes and is not investment advice. Crypto involves risk; do your own research before interacting with any app or asset.
What does “non-custodial” mean for my security?
It means you are the custodian. With a bank or a custodial exchange, a company holds your funds and can reset your password or freeze your account. IronWallet works differently: your recovery phrase and keys stay encrypted on your device, and only you can authorize what happens to your assets. The upside is that no one can seize or freeze your funds. The responsibility is that no one can recover them for you either, so a few good habits matter more here than in a custodial app.
How do I keep my IronWallet secure?
A handful of habits cover most of the risk:
Lock your device and turn on any passcode or biometric lock the app offers, so a lost phone does not mean a lost wallet.
Keep the app updated, so you always have the latest security fixes.
Back up your recovery phrase and store it offline, never in a screenshot, a note app.
Treat every link and message with suspicion. Phishing pages and fake “support” accounts are the most common way people lose funds, not technical hacks.
Download and update the app only from official sources, and double-check you have the genuine IronWallet before entering anything sensitive.
What is my recovery phrase, and why does it matter so much?
Your recovery phrase, sometimes called a seed phrase, is a list of words generated when you create your wallet. It is the master key to everything inside it. Anyone who has those words can control your funds from any device, and anyone who loses them loses access. IronWallet stores this phrase encrypted on your device and never transmits it to the app’s servers, so protecting it is entirely in your hands. Think of it as the single most valuable thing you own in crypto, because functionally it is.
How should I back up my recovery phrase?
Write it down on paper and keep it somewhere safe, ideally in more than one physical location so a single accident does not wipe out your only copy. For a digital backup, use an encrypted file or a dedicated hardware device, never a plain note, a photo, a messaging app. The goal is simple: your phrase should exist in places only you can reach, and nowhere an attacker or a leak could.
Can support restore my wallet if I lose my recovery phrase?
No, and this is the most important thing to understand about a non-custodial wallet. If you lose your recovery phrase and no longer have access to a device where the wallet is set up, the funds cannot be recovered by IronWallet or anyone else, because no one but you ever held the key. There is no password-reset link and no support ticket that can bring the assets back. This is exactly why a careful, offline backup is not optional.
Someone is asking for my recovery phrase to “help me.” Is that safe?
No. This is the clearest red flag in all of crypto. No legitimate support agent, feature, giveaway, or “wallet verification” will ever need your recovery phrase. IronWallet cannot ask you for it, because it never leaves your device. Anyone who requests it, by message, on a website, or over a call, is trying to steal your funds. The safe response is always the same: never type or share your phrase anywhere except when you are deliberately restoring your own wallet in the app.
How do I move an existing wallet into IronWallet?
If you already have a wallet elsewhere, you can bring it into IronWallet using its recovery phrase. In the app, choose the option to add or import an existing wallet, then enter your recovery phrase exactly as it was given to you, in the correct order. Do this only in the genuine IronWallet app, on a device you trust, and never enter a phrase into a website or a link that claims to import it for you. Once imported, the same backup rules apply.
Why don’t I see my tokens or balance?
Because IronWallet is multi-chain, a “missing” balance is almost always a display or network issue rather than lost funds. Check that you are viewing the correct network, since the same wallet holds assets across chains like Bitcoin, Ethereum, BNB Chain, Solana, TRON, Polygon, and leading Layer 2 networks. Confirm the specific token has been added or is supported, and refresh or restart the app to let it resync. If you sent funds, make sure they were sent on the network you are looking at, because a token received on one chain will not appear under another.
Do I need the native coin of each network to move funds?
Not necessarily. In many wallets a transfer stalls if you hold a token but none of the network’s native coin (ETH, BNB, and so on) to pay the fee. IronWallet supports gasless transactions, so you can often send or swap a token without first topping up the native coin, and the fee is handled without forcing you to hold it separately. That removes one of the most common reasons a transaction will not start elsewhere.
Why is my swap not going through?
Swaps in IronWallet run through an integrated DEX, so a swap is an on-chain transaction, not a simple in-app toggle. The usual causes are thin liquidity for an unusual pair, the wrong network selected, a rate that moved past your slippage, or a fee spike while the network is busy. Reviewing the rate and the receiving amount before you confirm prevents most of these. A swap that shows as pending is being processed on the blockchain rather than lost, and you can follow its status in the app until it clears.
The app is slow, frozen, or crashed. What can I do?
App issues usually come from low device memory, an outdated version, or another app interfering. Try closing and reopening it, freeing up storage, and updating to the latest version. If you decide to clear the app’s data or reinstall it, stop and confirm one thing first: you have your recovery phrase written down and accessible. Because the wallet is non-custodial, reinstalling wipes the local copy, and your phrase is the only way to restore access afterward. With the phrase in hand, a reinstall is safe; without it, it is not.
How do I update to the latest version?
Open your device’s app store, search for IronWallet, and install the update if one is available. Keeping the app current is one of the simplest security steps you can take, since updates carry fixes and support for the newest networks. Only ever update through the official app store listing, not through a link someone sends you.
How do I get help or report a problem?
Use IronWallet’s official support chat via the app to ask a question or report a bug, and include clear details about what happened so the team can assist. When reaching out, remember the one rule that never changes: share transaction details or error messages if needed, but never your recovery phrase. Real support will never ask for it.
Staying safe, in short
A non-custodial wallet hands you both the control and the responsibility. Almost everything that keeps your crypto safe comes down to a few habits: back up your recovery phrase offline, never share it with anyone, keep the app genuine and updated, and treat unexpected messages and links with suspicion. Do that, and IronWallet gives you a secure, self-owned home for your assets across every network you use.
